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Overall Technician Efficiency

Overall Technician Efficiency is a blend of the Efficiency and Productivity calculations and is sometimes easier to measure than Technician Efficiency as it is often easier to get Technicians to clock in and out once or twice a day vs for each job (which is required for Technician Efficiency).

Overall Technician Efficiency = Sold Hours / Available Hours

Benchmark: 115% – 125%

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